Rider Responsibilities

  • Pay the correct fare in cash, or discount tickets (drivers do not make change).
  • Wear seat belts if the vehicle is equipped with seat belts.
  • Avoid distracting the driver or annoying other passengers with inappropriate behavior.
  • Maintain wheelchair or other mobility devices in a safe condition according to the manufacturer’s specifications.
  • Expect shared-ride service; others may be picked up after or dropped off before you reach your destination.
  • Maintain acceptable standards of hygiene.
  • No eating, drinking, smoking or vaping on board.
  • No riding while intoxicated and under the influence of alcohol or illegal drugs.
  • No pets allowed. Leashed service animals excepted. 
  • No hazardous materials permitted. 
  • Appropriate clothing required.
  • No littering in the vehicle.
  • Aisles must be clear of strollers, carters, and all other items.
  • Unruly, distracting or obscene behavior is not allowed.
  • Use headphones for all audio devices.
  • Limit packages to one armload or two grocery bags.

Passengers who do not follow these rules will be asked to deboard. 

Read our Passenger Conduct Policy (PDF) for more information.