No-Show & Late Cancellation Policy

If you have a pattern or practice of missing scheduled trips or not canceling trips within the required time, you may be suspended from service.

Definitions

  • A no-show is when a Dial-A-Ride/VineLine (DAR/VL) passenger reserves and schedules a ride but does not meet the vehicle within 5 minutes of its arrival.
  • A late cancellation is when a DAR/VL passenger fails to cancel a trip more than 1 hour prior to their scheduled departure time. 
    • If you cannot make it to your scheduled reservation, please call 209-333-6806.

Procedures

For each no-show or late cancellation, you will receive a warning notice.

If you have received 4 notices in a rolling 6 month period and they represent 10% or more of your scheduled trips, you will be sent suspension letter.

Documents

Policy

  1. No-Show and Late Cancellation Policy (PDF)
  1. Politica para Cancelacion Tardiano se Presenta (PDF)

Dial-A-Ride

  1. Dial-A-Ride Rider's Information Book (PDF)
  1. Libro de Informacion para Pasajeros de Dial-A-Ride (PDF)

VineLine

  1. Libro de Informacion ara Pasajeros Elegibles para el Servicio Paratransito ADA (Espanol) (PDF)
  1. VineLine American with Disabilities Paratransit Rider's Information Book (PDF)