Message from Lodi Electric Utility Regarding the Power Outage on 3/25/20:
Wednesday night’s power outage that affected much of northwest Lodi resulted in a surge of phone calls that overwhelmed our after-hours answering service. Although the service was able to answer the initial calls and alert the Lodi Electric Utility of the problem, many residents’ calls were unanswered.
Lodi Electric is working on switching services to allow for better telephone response in the future. Lodi Electric is also preparing to implement TextPower, an automated messaging service. This service will allow the utility to send automated messages to customers giving them information about events related to their electric service, reducing the need for telephone calls. Notwithstanding the call backlog, LEU crews did get the message and were on scene within minutes.
Wednesday night’s outage was caused by mylar balloons in the overhead primary lines, resulting in an equipment failure at the McLane substation. Utility workers rerouted power, bypassing the substation, to restore service to the affected residents.
We sincerely appreciate all the customers who called in or emailed in order to help us quickly identify this issue.
Important Notice for Our Customers:
City of Lodi - Public Counters (Updated March 25, 2020)
Public counters and City of Lodi offices will remain closed until further notice, consistent with the stay-at-home executive order issued by Gov. Gavin Newsom on March 19. The City previously announced it would close these spaces through at least March 31 to reduce spread of the coronavirus (COVID-19).
Although counters will be closed, City staff will be working during this time and will be monitoring emails and phone calls to direct public needs to the appropriate staff member. Hours are 7:30 a.m. to 5:30 p.m., Monday through Thursday, and 8 a.m. to 5 p.m. on alternating Fridays, including April 3 and 17.
Staff will be monitoring emails and telephone calls to direct your needs to the appropriate staff person. For details on various departments’ operations, visit http://www.lodi.gov/CivicAlerts.aspx?AID=146
The City of Lodi will continue to update the community as new information becomes available via our website at www.lodi.gov and across social media platforms.
In addition to other City offices, the City of Lodi Electric Utility customer service counter at 1331 S. Ham Lane will be closed to the public until further notice.
We understand your continuing need to conduct business with Lodi Electric Utility and we want to serve you during this time. All other electric utility operations will continue as usual. Closing the doors to the public is an action taken to protect public health as recommended by the Centers for Disease Control and Prevention.
If you have a Medical Discount Rate application, it may be left at the mailbox with the Lodi Electric logo located next to the flagpole at the Municipal Service Center, 1331 S. Ham Lane. Any solar rebate applications should be mailed to the address listed on the application.
Customers with account questions should call the Finance Division at 209-333-6717. Vendors with questions about providing supplies and services to Lodi Electric Utility should call 209-333-6762. More information about the utility is available at www.lodielectric.com.
Lodi Electric Utility was founded in 1910. For over 100 years, we have prided ourselves in providing safe and reliable electricity. Lodi Electric strives to anticipate the future needs of our customers and develop a plan to meet those needs as cost-effectively as possible while maintaining excellent service. We look to continue to provide the community of Lodi with reliable, affordable, clean and safe power for many years to come.