The City Council made changes to City’s utility billing process on February 1, 2012. The revised ordinance allows customers to make terms for payments up to two times per 12-month period. Maximum length of payment terms is three months.
Customers have 26 calendar days from issue date to pay the bill before late fees are charged. After that period, the following actions will be taken:
Days from Bill Issue Date
$10 late fee assessed on unpaid amounts.
10-day shut-off notice sent and $15 late fee assessed.
48-hour shut off notice sent.
When a delinquent account is turned off for non-payment, the following must be paid to restore service: